Frequently Asked Questions:

How can I buy a product on lindalove.co.za?
- Find the product you are interested in by browsing the product categories.
- Once you've found the product, hit the "Add to Shopping Bag" button.
- Either carry on shopping or select, "Proceed to Checkout"
- Enter your details as requested.
- Choose a payment method and click "Proceed".
- We'll take your payment details and give you a receipt.
- Your puchase is on the way to you in a discreet parcel.
That's it! It could not be simpler, so don't be worried give it a try!

Do you have a physical shop?
No, we don't have a physical shop.
As a online-shop we're open 24/7 while still being able to deliver the lowest prices and the discreetest service possible. If you do have any questions about our products or services please don't hesitate to contact us.

Is your service really discreet?
Yes, shopping on lindalove.co.za is 100% private and discreet.
Bank and Credit Card statements have no reference whatsoever to the name of the shop. Contents are NOT indicated on the exterior of the package and the return adress is a PO Box adress. Under no circumstances will lindalove.co.za disclose or share your information or the information regarding you order.

How long does it take to receive my order?
All orders are dispatched within 24 hours (Mondays to Fridays). You can either choose Door-to-Door Express Courier or Counter-to-Counter Parcelplus Service of SA Post Office. Depending on the remoteness of your location, the parcel should be delivered by Courier within 1-3 working days and by Post Office within 2-6 working days.

Why don't you sell Adult DVDs or Magazines?
Unfortunately it is illegal to distribute adult material (visual pornographic material) via the internet or mail order in South Africa.

Are all your products legal?
Yes all products on lindalove.co.za are perfectly legal and all pharmaceutical products are prescription free.

What is your Return Policy?
Our desire is to know that you're completely satisfied with your purchase.
We will make every effort to replace or refund an item if there is good reason why we should do that. Basically we can only replace or refund unopened or defective merchandise. Read more in our Terms & Conditions.

A word on safety and hygene
We do not risk the health and safety of others by accepting returns of undamaged products - even if a claim states that the product has not been used. Due to the intimate nature of our products we never ask for the return of a non-defective product that might have been potentially used by someone else. This would be not acceptible business practice. We ask the customer to take care of the disposal of the product and offer a replacement or a refund.

What information do I have to submit to place an order?
We need to know your name, email address, mailing and billing address. If you choose to pay by Credit Card, we need your credit card number, and credit card expiration date. This allows us to process and fulfill your order and to notify you of your order status. The personal data you submit on our website will not be passed on to any unauthorised third party.

How does lindalove.co.za protect customer information?
lindalve.co.za uses the latest encryption technology to keep your personal information safe. All your ordering information - including your name, address, and credit card number - is encrypted using a secure server for maximum security.

What about VAT and Postage?
VAT and delivery cost (R29.95) will be calculated and charged during the checkout process. All prices quoted on lindalove.co.za exclude VAT.

Do you accept any other payment methods besides credit cards?
We also accept Bank Deposits, you can pay your billed amount by making an Direct Internet Transfer, or Cash Deposit into our account. We'll start processing your order as soon as we receive your payment. We only accept bank deposit from South African banks (no international transfers) Oh yes and please don't make an ATM transfer cause we'll get your money but we wont know who you are.

How do I know if lindalove.co.za has received my order?
After clicking "Process my Order" you will immediately see a confirmation page. In addition, you will shortly receive an email confirming your order.

How can I cancel an order?
Why should you do that...? Well if you really, really want to cancel an order, you have to inform us about it ASAP. Please be advised that an order, which advanced through the shipping process as far as being picked and packed, cannot be cancelled anymore.